Frequently Asked Questions

Yes, creating an account is required to proceed to checkout. Registering grants you access to our complete collection, early notifications for exclusive releases, and convenient order tracking.

To register, click the 'Create Account' button at the bottom of the website or 'Sign In' on the top navigation menu. Complete the form with your details, and your account will be activated immediately.

Currently, we do not operate a points-based loyalty program. However, account holders periodically receive Free Shipping Vouchers that can be redeemed during checkout.

All transactions are securely processed via Xendit. We accept payments through Virtual Accounts, QRIS, E-Wallets, and Credit Cards.

You are required to complete your payment within 24 hours of checkout. Orders exceeding this limit will be automatically canceled by our system to ensure inventory availability.

No. Our automated payment gateway will update your order status to 'Paid' or 'Processing' shortly after a successful transaction.

We apologize, but orders that have been successfully processed cannot be canceled, size-modified, or have their shipping address changed. Please review your order carefully prior to checking out.

Following payment confirmation, orders are processed and dispatched from our warehouse within 1-2 business days.

For domestic shipping via J&T Express: Deliveries within Java take approximately 2-3 business days. Deliveries outside of Java take approximately 2-7 business days, depending on the destination.

Once your package is handed over to the courier, the tracking number (AWB) will be sent to your email. You may also track your shipment at any time via your account dashboard under the 'Order History' section.

Currently, our shipping operations are focused on domestic deliveries within Indonesia. However, international shipping options are in preparation. Stay tuned for updates.

No. We enforce a strict policy regarding sizing. We do not accept returns or exchanges for incorrect size selections. We strongly recommend consulting our 'Size Guide' prior to purchasing.

Return requests are only valid if the received item presents a manufacturing defect or if the wrong item or color was dispatched due to an error on our part.

Return claims must be submitted within 7 to 14 days of the delivery date as indicated by the tracking information. Claims submitted after this period will not be reviewed.

Standard procedure requires the customer to bear the return shipping costs. However, in cases of severe manufacturing or dispatch errors, please contact our Customer Service to discuss options.

Prepare an unedited unboxing video as valid proof, then contact our Customer Service team immediately. Our representatives will guide you through the process.

Most collections consist of exclusive, limited-quantity releases. Generally, sold-out items are not reproduced. Please follow our social media channels to stay informed about upcoming releases.

Each product page features detailed size specifications. Additionally, you may consult the comprehensive 'Size Guide' available in the website footer for complete measurements.